NexysCloud

Complete Cloud Communications for Growing South African Businesses

📱 Mobile & Remote Work Solutions

Keep Your Team Connected, Professional & Productive — From Anywhere in South Africa

Work is no longer a place — it's what your team does, wherever they are. Whether your employees work from home, travel between client sites, or operate across multiple locations, NexysCloud's Mobile & Remote Work Solutions ensure they stay fully connected with enterprise-grade communication tools on any device, anywhere.

Is Your Business Ready for the Way Teams Work Today?

If your current phone system is tied to the office, your business is already falling behind:

  • ❌ Remote staff using personal mobile numbers — no professional image​

  • ❌ Calls going unanswered when employees work outside the office​

  • ❌ No way to transfer or route calls between remote team members​

  • ❌ Employees juggling multiple apps — WhatsApp, email, calls — with no central system​

  • ❌ Load shedding cutting off communication for home-based workers​

  • ❌ No visibility into whether remote staff are available or on calls​

  • ❌ Customers calling personal numbers, bypassing your business system entirely

  • ❌ New remote employees taking weeks to get set up with communication tools

What Is UCaaS?

Unified Communications as a Service (UCaaS) is a cloud-hosted platform that integrates all your business communication tools — voice calls, video conferencing, instant messaging, presence, file sharing, and collaboration — into a single application, accessible from any device, anywhere.

​

Instead of managing separate tools for calls, video, and chat, your entire team communicates through one unified platform — managed by NexysCloud, always up to date, always secure.

Remote Work in South Africa Is Here to Stay

South Africa's shift to hybrid and remote work accelerated dramatically during COVID-19 — and it hasn't reversed. By 2026, most South African businesses operate some form of hybrid model, with employees splitting time between office and remote locations. The businesses that thrive are those that give their teams enterprise-grade communication tools that work just as well at home as in the office.

NexysCloud's Mobile & Remote Work Solutions were born out of exactly this challenge — we helped businesses stay operational during COVID-19 and we've been perfecting remote work communications ever since.

The NexysCloud Mobile & Remote Work Advantage

  • ✅ Work From Any Device — Smartphone, laptop, desktop, or tablet​

  • ✅ Keep Your Business Number — Call from personal devices using your business number​

  • ✅ Zero Hardware Required — Your team is connected from day one​

  • ✅ Load Shedding Resilient — Mobile failover keeps calls flowing during power cuts​

  • ✅ Full Office Features Remotely — Transfer, hold, conference, record — all from mobile​

  • ✅ Set Up in Minutes — New employees connected same day​

  • ✅ Secure & Encrypted — Enterprise-grade security on every device​

  • ✅ Local SA Support — Real people, fast response, based in South Africa

  • ✅ Flexible Contracts — Month-to-month options, no lock-ins

Key Features

📲 Mobile Softphone App (iOS & Android)

Your entire office phone system — in your pocket.

  • Make and receive calls using your business number, not your personal one​

  • Full HD Voice quality on mobile data or Wi-Fi​

  • Transfer, hold, conference, and record calls from your phone​

  • See colleague availability and presence status​

  • Access voicemail, call history, and contacts on the go​

  • Works on iOS and Android — download and go live in minutes​

  • Uses mobile data or Wi-Fi — no SIM swap required

💻 Desktop Softphone (Windows & Mac)

A full-featured desk phone experience — on your laptop or computer.

  • Make and receive calls directly from your PC or Mac​

  • Click-to-call from CRM, browser, or email​

  • Instant messaging and presence — see who's available​

  • Screen sharing and video calling from one app​

  • One-click call transfer to any colleague or extension​

  • No physical phone needed — works on any laptop

🌐 Browser-Based Softphone

No app downloads required — access from any web browser.

  • Log in from any computer, anywhere

  • Full call functionality via browser

  • Perfect for contractors, temporary staff, or BYOD environments​

  • Secure, encrypted connection — no VPN required

🔀 Smart Call Routing for Remote Teams

Ensure no call is ever missed — regardless of where your team is.

  • Find Me / Follow Me — Ring desk phone, then mobile, then voicemail​

  • Time-Based Routing — Different routing for business hours vs. after hours​

  • Simultaneous Ring — Ring all devices at once​

  • Hunt Groups — Distribute calls across your remote team​

  • Holiday & Absence Routing — Automatically reroute when staff are unavailable​

  • Overflow Routing — Send calls to backup if primary agent doesn't answer

⚡ Load Shedding & Business Continuity

South Africa's unique challenge — solved.

  • Automatic Mobile Failover — Calls route to mobile when power goes out​

  • Cloud-Hosted System — Your PBX stays online regardless of local power​

  • Cellular Backup — Calls continue over mobile data during outages​

  • Pre-Configured Routing Plans — Load shedding schedules built into call routing

  • No Single Point of Failure — Redundant cloud infrastructure keeps you online

🔒 Security for Remote Workers

Enterprise-grade security — wherever your team works.

  • End-to-end call encryption on all devices​

  • Secure admin controls — add, remove, or restrict users instantly​

  • Role-based access — control what each employee can do​

  • Remote wipe — disconnect a lost or stolen device immediately

  • No calls stored on personal devices — all data in the cloud​

  • POPIA-compliant call recording

📊 Remote Team Management & Analytics

Full visibility over your distributed team — from one dashboard.

  • Live Presence Dashboard — See who's available, busy, or on a call​

  • Call Analytics — Track call volumes, response times, and productivity​

  • Call Recording — Quality assurance for remote agents​

  • Voicemail to Email — Transcribed voicemails delivered to inbox​

  • Usage Reports — Per-user breakdown of call activity​

  • Remote Admin Portal — Manage your entire team's communication settings online

How It Works

Step 1: Free Remote Work Assessment
We assess your current setup, team size, locations, devices, and remote work requirements — completely free, no obligation.

Step 2: Custom Solution Design
We design a tailored mobile and remote work communication solution — the right apps, call routing, failover configuration, and integrations for your specific team.

​

Step 3: Rapid Deployment
We configure your system and deploy — most businesses have their entire remote team connected within 24–48 hours. No hardware deliveries, no technician visits.

​

Step 4: Onboarding & Training
We onboard your team — walking them through the mobile app, softphone, and call features. New employees can be connected and making calls the same day they start.

​

Step 5: Ongoing Support & Management
NexysCloud's local SA support team is always available — adding new users, adjusting routing, and resolving any issues fast.

UCaaS vs. Traditional Communication Tools

Feature

Business phone number

Call transfer & hold

Voicemail

Team availability visibility

Video meetings

Call during load shedding

Setup time for new employee

Hardware required

In-Office

Desk phone only

PBX only

Office phone

In-person

Meeting room only

Office goes dark

Days/weeks

Yes

Remote with NexysCloud

Any device, anywhere

Mobile, laptop, browser

Email transcription

Live presence dashboard

Any device, instant

Automatic mobile failover

Same day

None

Who Is This For?

  • 🏠 Fully remote teams needing a complete cloud communication system without an office

  • 🔀 Hybrid businesses with staff splitting time between office and home​

  • 🚗 Field sales & service teams making calls while travelling between clients​

  • 🏗️ Multi-site businesses with employees across multiple locations

  • 🛡️ Business continuity planning — staying operational during load shedding​

  • 🧑‍💻 Tech-forward SMEs wanting BYOD (Bring Your Own Device) flexibility​

  • 📈 Fast-growing businesses needing to onboard remote employees quickly​

  • 🌍 Businesses with cross-border teams across southern Africa

Frequently Asked Questions

Can my employees use their personal phone to receive business calls?
Yes. The NexysCloud mobile app runs on any iOS or Android device. Your employees make and receive calls using your official business number — their personal number stays completely private.

​

What happens to my team's calls during load shedding?
Your cloud PBX stays online regardless of local power outages. Calls automatically route to mobile devices via the NexysCloud app — your customers experience zero disruption.

​

How quickly can a new remote employee be set up?
Most new remote employees are fully set up and making calls within hours of signing up — just download the app, log in, and go. No hardware deliveries or technician visits required.

​

Can remote employees transfer calls to colleagues?
Yes. All the standard PBX features — call transfer, hold, conference, voicemail, and routing — are fully available on the mobile app and desktop softphone. Remote employees have the exact same capabilities as office-based staff.

​

Is it secure for employees to use personal devices?
Yes. All calls are encrypted end-to-end and no call data is stored on the personal device. Administrators can instantly remove a user's access if a device is lost, stolen, or an employee leaves the company.

​

Do remote employees need a specific internet speed?
A minimum of 1 Mbps per active call is recommended. For most home broadband or mobile data connections in South Africa, this is comfortably achievable. The mobile app is also optimised for lower-bandwidth connections.

Can I see if remote employees are available or on a call?
Yes. The live presence dashboard shows the real-time status of every user — available, busy, on a call, or away. Supervisors have full visibility regardless of where their team is working.

​

Does this replace Microsoft Teams?
NexysCloud's Mobile & Remote Work Solution can work alongside Microsoft Teams — or replace it entirely. We also offer Microsoft Teams Direct Routing via SIP Trunking for businesses that want to keep Teams as their primary collaboration tool.

Ready to Transform Your Business Communications with NexysCloud?

Schedule a free consultation to discuss your tcommunications needs and discover how we can help your business thrive.