Terms and Conditions

Last updated: 2026-02-01

1. Introduction

These Terms and Conditions govern the use of NexysCloud services, websites, and platforms. By using our services, you agree to these terms.

“NexysCloud”, “we”, “us”, or “our” refers to NexysCloud and its operating entities.
“You” refers to the customer or user of our services.

2. Services

NexysCloud provides cloud-based hosted PBX, VoIP communication services, and related features. Services are delivered electronically and require an internet connection.

We may update, modify, or improve services from time to time.

3. Account Responsibility

You are responsible for:

Maintaining accurate account information

Keeping login credentials secure

All activity performed under your account

NexysCloud is not responsible for misuse caused by compromised credentials.

4. Acceptable Use

You may not use NexysCloud services for:

Illegal activities

Fraud, spam, or harassment

Abuse of network resources

Unauthorized call recording

We reserve the right to suspend or terminate services for violations.

5. Billing & Payments

Services are billed monthly unless otherwise agreed

All fees are payable in advance

Late or failed payments may result in service suspension

Pricing is subject to change with reasonable notice.

6. Service Availability

While NexysCloud aims for high availability, uninterrupted service is not guaranteed.
We are not liable for outages caused by:

Internet service providers

Power failures

Third-party infrastructure

Force majeure events

7. Limitation of Liability

NexysCloud is not liable for indirect, incidental, or consequential damages, including loss of business or revenue.

8. Termination

Either party may terminate services with written notice in accordance with the agreed notice period.

9. Governing Law

These terms are governed by the laws of the Republic of South Africa.

Refund Policy

Digital Services

NexysCloud provides digital and subscription-based services.

Setup fees, usage charges, and monthly subscriptions are non-refundable once services are provisioned.

Refunds may be considered only in cases of:

Billing errors

Duplicate charges

Services not activated as agreed

Refund requests must be submitted within 7 days of the charge.

Physical Products

NexysCloud sell physical products through its online store and each product carry a one year carry / send in warranty from date of purchase.

Returned products should be returned to NexysCloud with all the original packaging and content in a as new condition to quality for a refund and any missing items will be deducted from the refund amount.

Items returned without original packaging and content will be refunded on a used goods scale.

Items returned need to be returned to NexysCloud within 7 days of purchase to qualify for a refund.

Privacy Policy

1. Information We Collect

We may collect:

Company name, contact details

Email addresses and phone numbers

Call metadata (call times, duration, routing)

Billing and account information

We do not sell personal data.

2. How We Use Information

We use data to:

Deliver and manage services

Provide support

Improve system performance

Comply with legal obligations

3. Call Data & Recordings

Call recordings are optional and customer-controlled

Customers are responsible for legal consent to record calls

NexysCloud complies with POPIA requirements

4. Data Security

We implement industry-standard security measures to protect customer data.

5. Third-Party Services

Some features may rely on third-party platforms (e.g. carriers, automation tools). We are not responsible for their privacy practices.

6. Your Rights

You may request:

Access to your data

Corrections or deletion

Account termination

Frequently Asked Questions (FAQs)

What is NexysCloud?

NexysCloud is a cloud-based hosted PBX phone system that allows businesses to make and receive calls over the internet.

Do I need special hardware?

No. You can use IP desk phones, mobile apps, or computers.

Can I work remotely?

Yes. NexysCloud works anywhere with an internet connection.

Can I keep my existing number?

In most cases, yes. Number porting is supported.

What happens if I miss a call?

Calls can route to voicemail, another user, a mobile phone, or AI recovery workflows.

Is NexysCloud scalable?

Yes. Users, numbers, and features can be added or removed at any time.

📞 Contact Details

Company Name: Nexys (PTY) Ltd
Email: [email protected]
Sales Email: [email protected]
Phone: +27 (0) 10 110 7100
Business Hours: Monday – Friday, 08:00 – 17:00 (SAST)
Location: South Africa

🚚 Shipping, Returns & Cancellations Policy

Digital Services Only

NexysCloud provides digital services only.

No physical goods are shipped

No delivery fees apply

Cancellations

Services may be cancelled with written notice

Notice periods depend on your agreement

Usage and setup fees already incurred are not refundable

POPIA & Telecom Compliance (South Africa)

POPIA Compliance Notice

NexysCloud complies with the Protection of Personal Information Act (POPIA) of South Africa.

We collect and process personal information only for lawful and legitimate business purposes, including the delivery of communication services, customer support, billing, and system improvement.

Personal information may include names, contact details, call metadata, and service usage data. We do not sell personal information to third parties.

Call recordings, where enabled, are controlled by the customer. Customers are responsible for ensuring lawful consent for call recording in accordance with South African law.

Appropriate technical and organizational security measures are implemented to protect personal information against unauthorized access, loss, or misuse.

Data subjects may request access to, correction, or deletion of their personal information by contacting us.

Telecom & Call Recording Disclaimer (South Africa)

Call Recording & Telecommunications Notice

NexysCloud provides telecommunications and hosted PBX services. Certain features may include call recording, call analytics, and AI-assisted call handling.

South African law requires that at least one party to a conversation consents to recording. Customers are responsible for ensuring compliance with all applicable laws and regulations, including disclosure to call participants where required.

NexysCloud is not responsible for unlawful use of call recording or communication services by customers.